Demo import problem

Server Configuration

The most common problem is the timeout issue which is caused by a low-value set to some PHP configurations. See here for more info

Make these values higher than the default. Example:

  • max_execution_time = 300
  • max_input_time = 300
  • upload_max_file_size = 256M
  • post_max_size = 256M
  • memory_limit = 256M

These values are not perfect and it depends on how large of an import you are making. So the bigger the import, the higher the numbers should be.

Long Time Import

In case if the import takes longer than normal and you don’t see the progress bar change, most probably importing stopped. You should look at the solution below.

Error 0 or Error 2

Sometimes you may see, that demo import stopped with “Error 0” or “Error 2”. This happens when the server drops the connection (it happens on 1 server of 10 and we still can’t find a normal workaround). This is not a big problem, you may still try to import the demo on your own.

To resume the import process, you just need to reload the demo import page and click on the import button again. Usually, we made this about 10-15 times (depends on the server config).

In case if this solution will not work for you, please, create a support ticket https://nk.ticksy.com/, we will be happy to help you.

Manual Demo Import

If you can’t change server configurations, you can try to import demo data manuallyRead here how.

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