We don’t provide support for Envato Elements customers. Read more: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support
Before submitting a support request please read the following:
- Read the basics of WordPress themes: https://nkdev.info/docs/wordpress-themes-basic/
- Read your theme’s documentation: https://nkdev.info/docs/
- Update your WordPress, theme and all plugins to the latest versions
- Deactivate all 3rd party plugins and see if the problem remains
- Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.